Ordering and Payment

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, and PayPal. All transactions are secure and encrypted for your safety.

Q: Can I change or cancel my order?
A: Orders are processed quickly, but please contact us immediately at contact@akomeparis.com. We will do our best to assist you.

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Shipping

Q: Do you ship internationally?
A: Yes, we deliver worldwide including Europe, the UK, USA, Jordan, Dubai, Lebanon, and Saudi Arabia.

Q: How much does shipping cost?
A: Shipping is free for orders over €150. For orders under €150, a flat fee of €10 applies. Customs fees are the customer’s responsibility.

Q: How long does delivery take?
A: Orders are shipped within 48 hours. Delivery takes approximately 10 business days in France, and 10-20 business days internationally.

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Returns and Exchanges

Q: What is your return policy?
A: You may return items within 14 days for exchange or store credit only. Refunds are only given for manufacturing defects. Returned products must be unworn, unwashed, and in original condition.

Q: Who pays for return shipping?
A: Return shipping is covered by Akome Paris for France and Jordan up to €8. For other countries, return shipping and customs fees are the customer’s responsibility.

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Product Information

Q: How do I choose the right size?
A: Most pieces are one size, fitting EU sizes 36 to 42. Please refer to the “Materials and Specs” section on each product page.

Q: How should I care for my Akome garments?
A: We recommend gentle hand washing or professional dry cleaning to maintain the quality of your pieces.

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Customer Support

Q: How can I contact customer service?
A: You can reach us at contact@akomeparis.com. We’re here to help with any questions or concerns.