General conditions of sale

Updated on September 12th 2024

www.akomeparis.com (the ‘Site’), a self-employed entrepreneur with SIRET number: 927 947 580 00019 whose registered office is located at 7 rue Tisserant 92100 Boulogne Billancourt (hereafter ‘AKOME PARIS’). 

1. APPLICATION OF THE GENERAL TERMS AND CONDITIONS OF SALE

The Websites are reserved for retail sales to private individuals acting for personal purposes (the "Client"). The Client declares and warrants that they are acting as the final consumer of the products they order.

The general terms and conditions of sale (the "T&Cs") detailed below apply to and form an integral part of all orders and sales of products and services made through the Websites (the "Products") by the Client to Benda Bili.

The Client must read the T&Cs prior to placing any order (the "Order"), as the T&Cs are available on the Websites. Consequently, placing an Order implies the Client's full prior acceptance, without reservation, of the T&Cs by clicking on the button "I have read and accept the general terms and conditions of sale."

AKOME PARIS reserves the right to adapt or modify these T&Cs at any time. The version of the T&Cs applicable to a sale is the one available online on the website www.akomeparis.com at the time of the Order.

2. INFORMATION ON THE WEBSITES AND ACCESSIBILITY OF THE WEBSITE

www.akomeparis.com is one of the e-commerce websites owned and managed by Aude CORSI.

The Website is accessible to all internet users 24/7, except for interruptions, whether scheduled or not, by the owner of AKOME PARIS (Aude CORSI) or its service providers, for maintenance and/or security needs or in case of force majeure (as defined below). AKOME PARIS cannot be held responsible for any damage, regardless of its nature, resulting from the unavailability of the Website.

AKOME PARIS does not guarantee that the Website will be free of anomalies, errors, or bugs, nor that the Websites will operate without failure or interruption. In this respect, it may freely and at its sole discretion determine any period of unavailability of the Website or its content. AKOME PARIS cannot be held responsible for transmission problems, connection issues, or network unavailability.

AKOME PARIS reserves the right to modify the Website for technical or commercial reasons. When these modifications do not substantially and negatively alter the conditions of service provision, the Client may be informed of the changes, but their acceptance is not required.

3. REGISTRATION ON THE WEBSITE

To place an Order, the Client must first register on the Website by creating an account containing the Client's information (the "Account").

The Client's registration on the Website is validated by AKOME PARIS after verifying the standard form completed by the Client. The Client receives a confirmation email of registration.

When creating their Account, the Client must ensure the accuracy and completeness of the data they provide. The Client is responsible for keeping their personal information up to date at all times. In the event of an error in the recipient's address details, AKOME PARIS cannot be held responsible for the inability to deliver Products.

By registering on the Website, the Client declares and guarantees to AKOME PARIS that they are of legal age and have the legal capacity to contract.

AKOME PARIS may delete the Client's Account at any time, for any reason, at its sole discretion, without any liability on its part in this regard.

4. PRODUCTS

1. General Rules Applicable to All Products Sold on the Website

The Products offered for sale are those described on the Website on the day the Client consults the Website, subject to available stock. This information is updated automatically in real-time. However, any error in the update, regardless of its origin, does not engage the responsibility of AKOME PARIS. In this respect, AKOME PARIS cannot be held responsible for the cancellation of an order for a Product due to stock depletion.

AKOME PARIS takes great care in the presentation and description of its Products to provide the Client with the best possible information. However, it is possible that errors may appear on the Website, which the Client acknowledges and accepts.

AKOME PARIS does not guarantee the accuracy or security of the information transmitted or obtained through the Website. Therefore, the photographs, graphics, and descriptions of the products offered for sale are for illustrative purposes only and do not engage the responsibility of AKOME PARIS. In particular, the photographs illustrating the Products may be slightly inaccurate.

**different from reality due to the Client’s screen settings or the lighting during the photoshoots.**

It is possible that the Client may receive a product that was previously returned by another customer following an order. It is specified that AKOME PARIS only accepts returns of intact and unworn Products, both conditions being verified before the Products are restocked.

2. Additional Rules Applicable to Products Customized by the Client

AKOME PARIS offers the Client the possibility to customize certain Products by adding a word or phrase under the conditions mentioned on the Website (number of characters, colors, etc.).

However, it is not permitted to request the inscription of offensive, pornographic, defamatory, blasphemous text, or messages containing threats, inciting violence, violating third-party rights, particularly intellectual property rights, or containing third-party trademarks. It is also not permitted to inscribe a text containing the name or nickname of a famous, known, or popular person.

AKOME PARIS reserves the right to refuse any name, word, or phrase falling into the categories mentioned above or conveying a message deemed inappropriate for any reason and without providing any justification to the Client. AKOME PARIS's decision to refuse the text proposed by the Client will result in the cancellation of the Order.

The Client agrees to hold AKOME PARIS harmless from all costs, expenses, damages, losses, and liabilities that may be incurred or suffered by AKOME PARIS due to the use of a name, word, or phrase on the Product customized by the Client.

The Client grants AKOME PARIS a global, non-exclusive, irrevocable, royalty-free, and fully transferable right to third parties to use, reproduce, and disclose any names, words, or phrases submitted by the Client.

AKOME PARIS reminds the Client that customized Products are not subject to a right of withdrawal, as mentioned in Article IX of these terms.

5. ORDERS

Placing an Order on the Websites is subject to the procedure established by AKOME PARIS, which includes successive steps leading to the validation of the Order.

The Client may select as many Products as they wish, within the limits of normal consumer needs and a maximum of five (5) identical Products (same model, same color, and same size). These Products will be added to the cart (the "Cart"), which summarizes the Products chosen by the Client, as well as the corresponding prices and charges. The Client may freely modify the Cart before validating their Order. Validation of the Order and clicking on the button "I have read and accept the general terms and conditions of sale" confirms the Client's acceptance of the T&Cs, the purchased Products, their prices, and associated fees.

An order confirmation email summarizing the Order (Product(s), price, availability, quantity, etc.) will be sent to the Client by AKOME PARIS. For this purpose, the Client formally agrees to the use of email for the confirmation by AKOME PARIS of the content of their Order. Invoices are available in the "my account" section of the Website.

6. REFUSAL TO PROCESS AN ORDER

AKOME PARIS reserves the right to withdraw any Product displayed on the Website at any time and to replace or modify any content or information featured on the Website. Despite AKOME PARIS's best efforts to meet customer expectations, it may have to refuse to process an Order after having sent the Client the order confirmation email.

AKOME PARIS cannot be held liable to the Client or any third party for any consequences of withdrawing a Product from the Website, replacing or modifying any content or information featured on the Website, or refusing to process an Order after sending the order confirmation email.

AKOME PARIS also reserves the right to refuse or cancel an Order from a Client with whom there is an ongoing payment dispute from a previous order or who has acted in violation of these T&Cs, or in cases of objective suspicion of fraud.

AKOME PARIS strictly prohibits the use of the Website for professional purposes, particularly for purchasing items for resale. Consequently, AKOME PARIS reserves the right to refuse an order placed by a professional or someone clearly acting for professional purposes, especially if the quantity of ordered items exceeds what a typical consumer would need.

7. PRICES AND PAYMENT METHODS

The prices of the Products are indicated on the Website in euros, including VAT but excluding customs duties and other taxes. Customs duties and other taxes must be paid by the Client directly to the carrier.

All displayed prices are calculated to include the applicable VAT in France or the VAT applicable in the delivery country within the European Union and/or outside the European Union.

AKOME PARIS reserves the right to modify its prices at any time, but Products will be billed based on the rates in effect at the time of the Order's registration and payment, subject to availability.

Products must be paid in full at the time of the actual Order.

Payments are made either via PayPal or by Credit Card (Visa, Mastercard).

PayPal (Europe) S.a.r.l. et Cie, S.C.A. is a limited partnership company registered in the Luxembourg Trade and Companies Register under number B118349, with its registered office at 22-24 Boulevard Royal, L-2449 Luxembourg. For more information, the Client can visit the following website: https://www.paypal.com.

AKOME PARIS does not have access to its Clients' payment data, which is directly transmitted to PayPal.

The Client expressly acknowledges that providing their credit card number during the Order constitutes authorization to debit their account for the amount of the Products ordered. If applicable, a notification of Order cancellation due to payment failure will be sent to the Client by AKOME PARIS at the email address provided during registration on the Website.

The data recorded and stored by AKOME PARIS, excluding payment data, constitutes proof of the Order and all past sales. The data recorded by PayPal constitutes proof of any financial transaction between the Client and AKOME PARIS.

8. DELIVERY

Delivery refers to the transfer of physical possession of the Products to the Client (the "Delivery").

Delivery takes place, according to the Client's choice, by receiving the Products at the postal address provided, noting that this must be the Client’s residential address, a physical person of their choice, or a legal entity (delivery to their business).

Delivery cannot be made to hotels or PO boxes.

The countries where the Client can place an order and have it delivered are listed on the Websites.

The delivery fees applicable to the Order are those mentioned on the Websites at the time of the Order in the "Delivery and Returns" section.

AKOME PARIS handles the shipment of the Product, and the risk of loss or damage is transferred to the Client at the time of Delivery.

Shipments are handled by Collisimo and Careem services, from Monday to Saturday, depending on the option chosen by the Client when validating their Order.

AKOME PARIS delivers Orders within a maximum period of ten (10) business days for Delivery in mainland France and twenty (20) business days for international Delivery, this period being counted from the first business day after the Order is confirmed.

To ensure these deadlines are met, the Client must provide accurate and complete information regarding the delivery address (such as street number, building number, staircase, access codes, names and/or intercom numbers, etc.).

In the event of a delivery delay, and as long as the Product has not been delivered, the Client may request the cancellation of the sale and obtain a refund of the amounts paid for the Order within a maximum of fourteen (14) days from the request. Notwithstanding the above, AKOME PARIS cannot be held responsible for any damages resulting from a delivery delay, with the only possible compensation being the reimbursement of the Product by AKOME PARIS, excluding any other form of compensation.

In the event of an inability to deliver due to an incorrect delivery address or the Client's failure to collect their Order from the selected pickup point, no reshipment will be made, and the Client will be refunded within seven (7) business days from receipt of the Order by AKOME PARIS.

9. RIGHT OF WITHDRAWAL – RETURN AND REFUND

AKOME PARIS does not offer exchanges.

In accordance with Article L.221-18 of the Consumer Code, the Client has a period of fourteen (14) days from receipt of the Order to exercise their right of withdrawal without having to justify their decision. After this fourteen (14) day period, the sale is final and irrevocable.

The right of withdrawal may be exercised by logging into the client's account in the "order" section.

The Client cannot exercise their right of withdrawal for a Product made to their specifications, personalized, used, worn, washed, damaged, unsealed, or altered.

The right of withdrawal is exercised without penalty.

The Client must return the Order with the prepaid return slip provided by AKOME PARIS , without undue delay and no later than fourteen (14) days following notification of their decision to withdraw in accordance with Article L. 221-21 of the Consumer Code.

The Product must be returned to AKOME PARIS in its original packaging, in its original condition, new, unworn, unwashed, with its tag and all its accessories.

To return a product, the Client must follow the procedure indicated on the return slip received with their Order.

Product returns are covered by AKOME PARIS if the delivery location is in one of the following countries: France or Amman.

Product returns are at the Client's expense and risk if the delivery location is outside the aforementioned countries, or if the Client chooses a different return method than the one offered by AKOME PARIS.

A gift card, e-gift card, or store credit will automatically be issued.

If the Client fails to comply with these GTCs, AKOME PARIS will not be able to proceed with the refund for the Products concerned. In all cases, the return shipping costs are covered by AKOME PARIS if the Product delivered to the Client differs from the one ordered or if it is delivered damaged.

10. WARRANTIES – LIMITATION OF LIABILITY

The liability of AKOME PARIS for any Product purchased on the Sites is strictly limited to the purchase price of said Product. AKOME PARIS will not be liable for the following losses, regardless of their origin:

- loss of income or sales

- business loss

- loss of profits or contracts

- anticipated savings loss

- loss of data

- loss of work or management time

- damage to the company’s image

- loss of opportunity, including the opportunity to purchase a Product

- moral damage.

The documents, descriptions, and information concerning the Products on the Sites are not covered by any warranty, express or implied, except for the warranties provided by law.

AKOME PARIS does not provide any warranty regarding any damage that may be caused by the transmission of a computer virus, worm, time bomb, Trojan horse, cancelbot, logic bomb, or any other programming routine designed to damage, destroy, or otherwise impair the functionality of a computer, including any transmission resulting from a download by the Client, the software used by the Client to download content, the Sites, or the server that provides access to them. In this respect, the Client acknowledges that it is their responsibility to install appropriate anti-virus and security software on their computer equipment and any other device to protect them from any harmful bug, virus, or similar programming routine.

The Client acknowledges that they assume all risks associated with any content downloaded or otherwise obtained through the use of the Sites and agrees that they are solely responsible for any damage to their computer system or loss of data resulting from the download of such content.

AKOME PARIS is only obliged to deliver Products that comply with contractual provisions.

Products are considered to comply with the contractual provisions if the following conditions are met: (i) they must conform to the description and possess the characteristics outlined on the Sites; (ii) they must be suitable for the purposes for which such products are typically designed; (iii) they must meet the quality and durability criteria generally accepted for such products and reasonably expected.

In the event of the occurrence of a force majeure event preventing the execution of the Order or these GTCs, AKOME PARIS will notify the Client within fifteen (15) days from the occurrence of such event, by email or registered letter with acknowledgment of receipt. Expressly, the following are considered force majeure or fortuitous events, in addition to those usually accepted by French courts and tribunals: total or partial strikes, lockouts, riots, boycotts or other industrial actions or commercial disputes, civil disturbances, insurrections, wars, acts of terrorism, bad weather, epidemics, pandemics, blockage of transportation or supply means for any reason, earthquakes, fires, storms, floods, water damage, government or legal restrictions, changes in legal or regulatory forms of commerce, computer breakdowns, telecommunications blockages, including wired or wireless telecommunications networks, and any other event beyond the parties’ control that prevents the normal execution of the contractual relationship. All obligations of the parties are suspended during the duration of the force majeure event without indemnity. If the force majeure event lasts for more than three (3) months, the transaction concerned may be terminated by either AKOME PARIS or the Client without indemnity.

11. RETENTION OF TITLE

AKOME PARIS retains full ownership of the Products sold until full payment of the price, including principal, costs, taxes, and mandatory contributions.

12. PARTIAL INVALIDITY

If one or more stipulations of these GTCs are deemed invalid or declared as such pursuant to a law, regulation, or following a final decision of a competent court, the other stipulations will retain their full force and scope.

13. NON-WAIVER

No tolerance, inaction, or inertia on the part of AKOME PARIS can be interpreted as a waiver of its rights under these GTCs.

14. APPLICABLE LAW – COMPETENT JURISDICTION – MEDIATION

The sale of Products is subject to French law.

However, the choice of French law cannot deprive a consumer Client residing outside of France of the mandatory and protective consumer provisions of the law of the country in which the Client has their habitual residence, provided that AKOME PARIS operates or directs its activities toward that country.

In the event of a dispute arising from an Order or sale, the Client may submit a written complaint to contact@akomeparis.com.

In addition, the Client always has the option of taking legal action to resolve a dispute. Any dispute must be submitted exclusively to the Commercial Court of Nanterre.

(Complete and return this form along with the order number only if you wish to withdraw from the contract. We recommend also including your order number.)

To AKOME PARIS,

Email: contact@akomeparis.com

I hereby notify you of my withdrawal from the contract concerning the sale of the following good(s): (identification of the product(s) for which the right of withdrawal is being exercised)

Ordered on: ............ (order date) and/or received on: ............ (delivery date)

Name of consumer Client:

Address of consumer Client:

Signature of consumer Client (only in case of notification of this form on paper)

Date:

For any information, you can contact Customer Service at contact@akomeparis.com.

It is reminded that the confidentiality of correspondences is not guaranteed on the Internet, and it is the responsibility of each Internet user to take all appropriate measures to protect their own data and/or software from potential viruses circulating on the Internet.

1. PUBLISHER

AKOME PARIS.

2. HOST

SHOPIFY

3. DESIGN AND DEVELOPMENT

Aude Corsi

4. PERSONAL DATA AND COOKIES

In accordance with the provisions of Law No. 78-17 of January 6, 1978, on data processing, files, and liberties, the Sites have been declared to the CNIL (National Commission on Informatics and Liberties) under the number 2039445.

All information from your Account is used solely within the scope of your commercial relationship with www.akomeparis. This information is never shared with third parties or sold for purposes other than the fulfillment of services rendered by AKOME PARIS. For more details on how your data is handled, please consult our Privacy Policy.

Additionally, your banking information is never in our possession. Transactions are entirely processed by PayPal or Stripe.

The Sites use cookies (connection tokens), which the user is informed of upon arriving on the Sites.

To learn more, you can consult our privacy policy.

Visa, Mastercard, PayPal