- DELIVERY
Delivery refers to the transfer of physical possession of the Products to the Client (the "Delivery").
Delivery takes place, according to the Client's choice, by receiving the Products at the postal address provided, noting that this must be the Client’s residential address, a physical person of their choice, or a legal entity (delivery to their business).
Delivery cannot be made to hotels or PO boxes.
The countries where the Client can place an order and have it delivered are listed on the Websites.
The delivery fees applicable to the Order are those mentioned on the Websites at the time of the Order in the "Delivery and Returns" section.
AKOME PARIS handles the shipment of the Product, and the risk of loss or damage is transferred to the Client at the time of Delivery.
Shipments are handled by Collisimo and Careem services, from Monday to Saturday, depending on the option chosen by the Client when validating their Order.
AKOME PARIS delivers Orders within a maximum period of ten (10) business days for Delivery in mainland France and twenty (20) business days for international Delivery, this period being counted from the first business day after the Order is confirmed.
To ensure these deadlines are met, the Client must provide accurate and complete information regarding the delivery address (such as street number, building number, staircase, access codes, names and/or intercom numbers, etc.).
In the event of a delivery delay, and as long as the Product has not been delivered, the Client may request the cancellation of the sale and obtain a refund of the amounts paid for the Order within a maximum of fourteen (14) days from the request. Notwithstanding the above, AKOME PARIS cannot be held responsible for any damages resulting from a delivery delay, with the only possible compensation being the reimbursement of the Product by AKOME PARIS, excluding any other form of compensation.
In the event of an inability to deliver due to an incorrect delivery address or the Client's failure to collect their Order from the selected pickup point, no reshipment will be made, and the Client will be refunded within seven (7) business days from receipt of the Order by AKOME PARIS.
- RIGHT OF WITHDRAWAL – RETURN AND REFUND
2.1. Withdrawal period and terms for exercising the right of withdrawal
AKOME PARIS does not offer exchanges.
In accordance with Article L.221-18 of the Consumer Code, the Client has a period of fourteen (14) days from receipt of the Order to exercise their right of withdrawal without having to justify their decision. After this fourteen (14) day period, the sale is final and irrevocable.
The right of withdrawal may be exercised by logging into the client's account in the "order" section.
The Client cannot exercise their right of withdrawal for a Product made to their specifications, personalized, used, worn, washed, damaged, unsealed, or altered.
2.2. Return procedures for the Order within the framework of the right of withdrawal
The right of withdrawal is exercised without penalty.
The Client must return the Order with the prepaid return slip provided by AKOME PARIS , without undue delay and no later than fourteen (14) days following notification of their decision to withdraw in accordance with Article L. 221-21 of the Consumer Code.
The Product must be returned to AKOME PARIS in its original packaging, in its original condition, new, unworn, unwashed, with its tag and all its accessories.
To return a product, the Client must follow the procedure indicated on the return slip received with their Order. Product returns are covered by AKOME PARIS if the delivery location is in one of the following countries: France or Amman.
Product returns are at the Client's expense and risk if the delivery location is outside the aforementioned countries, or if the Client chooses a different return method than the one offered by AKOME PARIS.
2.3. Credit on Products returned within the framework of the right of withdrawal
A gift card, e-gift card, or store credit will automatically be issued.
If the Client fails to comply with these GTCs, AKOME PARIS will not be able to proceed with the refund for the Products concerned. In all cases, the return shipping costs are covered by AKOME PARIS if the Product delivered to the Client differs from the one ordered or if it is delivered damaged.
